With the advent of globalisation, diplomacy has transformed both in content and nature. Participating in this course has provided greater insight as it relates to the changes in international affairs as a result of globalisation, and how foreign ministries have had to adapt to such changes. My participation in the course has also broadened my knowledge and enhanced my ability to reason.
– Ms Shannica Plummer-Antoine, Foreign Service Officer, Regional Unit, Political and Economic Division, Ministry of External Affairs, International Trade and Civil Aviation of Saint Lucia
Text - Rafael Barcelo Durazo
Useful and thorough insight to contemporary diplomacy for practitioners of this discipline. The course conveys opportune reflections on the evolution of diplomatic tasks and encourages new approaches to diplomacy through intense feedback and benchmarking.
– Mr Rafael Barcelo Durazo, Chargé of political and human rights affairs, Mexican Embassy in Costa Rica
Text - Lucila Del Aguila
Rich in substance and examples, the 21st Century Diplomacy course offers a learning path of why and how diplomacy should adapt to a constantly changing world. This course provides theoretical and practical knowledge, becoming an essential tool to all diplomats and others interested in diplomacy and its evolution.
– Ms Lucila Del Aguila, Economic and Commercial Attaché, and the Press Attache in the Embassy of Mexico in San Salvador, El Salvador
Text - Michael Bulwaka
The course has helped me to redefine my role as a diplomat, and to appreciate the emerging challenges and responsibilities of diplomacy today including the role of new actors like NGOs, think-tanks, and academics. I have learned to appreciate other stakeholders as partners and not competitors to the Ministry of Foreign Affairs in the conduct of foreign relations.
– Mr Michael Bulwaka, Foreign Service Officer, Ministry of Foreign Affairs, Uganda
Text - Elizabeth Bailey
The course offered an opportunity to understand the impact of globalization in diplomacy and in facilitating greater use of information and communication technology and better access to information by the public, who want to have a say in diplomacy. I particularly liked the area of Public Diplomacy and the importance of understanding the sources, influence and contribution of the public in diplomacy, and calls for the consideration of their views in making policies and decisions in diplomacy.
– Ms Elizabeth Bailey, Deputy Permanent Secretary, Department of External Affairs, Ministry of Finance, Economic Growth, Job Creation, External Affairs and Public Service, Saint Lucia
DiploFoundation’s course on AI mapped the different challenges AI entails in fundamental rights, the socio-economic and geopolitical fields. The structured discussions among the participants helped consider inclusive governance and policy solutions. This online course was a very interesting and useful experience.
– Ms Isabelle Dochy, Government Affairs and Public Policy Professional, Brussels, Belgium
Text - Daniel Bill Opio
It goes without saying that the tutors are so exceptional and very helpful. From the course, I enjoyed the modules on AI and Human Rights as well as AI and Cybersecurity. Actually, I have already begun applying the knowledge acquired as evidenced in our previous #CybesecurityInAI tweet chat held by Cyber Law Initiative with Harvard Cyber Law Clinic.
– Mr Daniel Bill Opio, Cyber Law Initiative, Uganda
Text - Liz Galvez
I can say I have learnt a huge amount, not just from the lecture texts and readings but also from all the participants. As an introduction to AI, this course was excellent. I signed up for the course as it’s an area on which I knew almost nothing. I started working when we were still using manual typewriters, carbon paper and telex machines and cypher was something I tapped out with one-time codes on a typewriter look-alike at 15 words a minute (now in the Bletchley Park museum) so the tech behind computers and AI is baffling to me.
– Mrs Liz Galvez, Former senior diplomat with the British Foreign and Commonwealth Office
Text - Lorenzo Vargas
The course provided me with a good overview of artificial intelligence and internet governance issues. I especially enjoyed the fact that all issues were looked at from different, often contrasting, perspectives, including ethics, human rights, security, governance, and technology perspectives.
– Mr Lorenzo Vargas, Programme Manager, World Association for Christian Communication, Canada
Text - Gonçalo Duarte Raposo Carriço
I came to realise that global discussions on the internet are too important for not to be engaged with. With this in mind, I decided to take this course to help me understand the global dimension of AI in all its discussion frameworks. In a very well structured way, through easy and fluid readings, this course made me realise how much is at stake now, and potentially in the future, for the society with AI. The discussions with peers with thought-provoking moderation on both the readings and during the weekly class meetings are the cherry on top of the cake – those allowed me to look at AI from a different lens and perspective and to see the issues and opportunities it brings from many different angles.
– Mr Gonçalo Duarte Raposo Carriço, Associate Director, EU Affairs at AT&T, Belgium
Text - Alexandra Borgeaud Dit Avocat
Given the incredibly fast-paced AI developments and their critical impact on most areas of society and human life, I have thoroughly enjoyed this course and benefited greatly from the knowledge and experiences of my fellow participants. While I was already familiar with AI impact on human rights and international security, this course has allowed me to gain essential knowledge on technical aspects, on the various mechanisms and frameworks of AI governance, as well as prospects for the future.
– Ms Alexandra Borgeaud Dit Avocat, Resident Coordinator’s Office, United Nations, Switzerland
Text - Oscar Ramírez
Artificial Intelligence will impact international relations in the short-term future. This course provides an overview of technical aspects, but it is most useful for diplomats and non-specialist policy makers as it provides important insights into the potential of AI to shape future geopolitics, economics, human rights, and global governance.
– Mr Oscar Ramírez, Deputy Head of Mission, Embassy of the Republic of Ecuador in Turkey
Text - Judy Okite
The Artificial Intelligence course was very informative. The range of topics covered allows anyone with the interest to learn because it is up to date with the AI developments. I was mostly impressed by the addition of content with examples on how persons with disabilities can benefit from AI. It was worth 10 weeks of my time!
– Ms Judy Okite, Founder, Association for Accessibility and Equality, Kenya
Text - Bruno Ané
Data and AI have become a critical source of power, largely ungoverned. This course provides both general knowledge on AI’s state of the art and its future implications for the foreign policy landscape. With clear content, it is perfectly balanced and addresses different fields in the international agenda: human rights, health, disarmament, trade, security, and so on. A fundamental tool for any international professional.
– Mr Bruno Ané, Senior Policy Advisor – Permanent Mission of Argentina to the UN in Geneva
Text - Otto Saki
Artificial Intelligence is a fascinating field. This course surfaces wide-ranging geopolitical, economic, and governance issues that every policymaker, diplomat, engineer, social justice advocate, and scholar must be aware of. It provides a solid foundation for understanding a complex subject matter, enabling one to separate rhetoric from reality.
– Mr Otto Saki, Global Program Officer, Civic Engagement and Government, Ford Foundation, Zimbabwe
The ASEF Public Diplomacy Training was very practical and provided me multifaceted perspectives and deep insight into the actual work. Experienced lecturers, their guidance, and the high quality of course materials gave me a lot of knowledge and awareness. Interacting with diplomats from across the region was exciting and invaluable. I believe the knowledge and skills acquired from this experience will be a solid foundation for my professional career.
– Mr Takahiro Hara, Deputy Director, Cultural Affairs and Overseas Public Relations Division, Minister’s Secretariat, Ministry of Foreign Affairs, Japan
Text - Thomas Baumgartner
The ASEF Public Diplomacy online course is a great opportunity to learn about public diplomacy strategies and instruments in general, and their relevance for Europe-Asia relations in particular. Coming out of this course, I now have long ideas and to-do lists and I am looking forward to boosting my public diplomacy work with the many practical things I’ve learned.
– Mr Thomas Baumgartner, Counsellor – Head of Political, Economic & Cultural Affairs, Embassy of Switzerland in Dhaka, Bangladesh
Text - Mads Mateusz Jaszczolt Fritzboeger
This course confirmed to me that effective diplomacy includes public engagement, digital presence, long-term networked relationships and intercultural learning. All of which are essential constituents of the public diplomacy toolkit as well. By bringing together the latest research, competent practitioners and qualified tutors, this inspiring and professional bi-regional dialogue proved to me again that public diplomacy is an inevitable component of effective contemporary diplomatic practice. This is something that is increasingly in demand when trying to address today’s challenges in multilateral governance. It is therefore with no hesitation that this rewarding experience has made me determined to devote my future efforts to the enhancement of multilateral co-operation through shared and mutual public diplomacy.
– Mr Mads Mateusz Jaszczolt Fritzboeger, Member, The Danish Foreign Policy Society & The Royal Institute of International Affairs
Text - Stacy Danika Alcantara-Garcia
The course has enabled me to revisit my country’s current public diplomacy challenges and to approach them in a different way. The innovative teaching style helped me strike a balance between learning from some of the most seasoned PD practitioners while at the same time applying what I have learned in my work as a public diplomacy officer.
– Ms Stacy Danika Alcantara-Garcia, Third Secretary and Vice Consul Public and Cultural Diplomacy Embassy of the Philippines to the United Kingdom
Text - Samnang Un
This course gave me tremendous insight on public diplomacy and how to conduct a PD campaign in a receiving country. It is the most comprehensive and extensive online course I have ever joined; it let me explore opportunities to engage with high professional diplomats, professors, researchers, and other vigilant colleagues from both Asia and Europe. It is a very pro-active way of building an intercontinental diplomatic network.
– Mr Samnang Un, ASEM desk official, Europe Department, Ministry of Foreign Affairs and International Cooperation, Cambodia
Text - Harriet Sexton Morel
The course was very informative, incredibly relevant and thought provoking. The quality of the lecturers, their engagement, the presentation of materials and the opportunity to interact with diplomats from across the region was invaluable. The knowledge and practical skills resulting from my participation on the course will be of immense benefit to my future career.
– Ms Harriet Sexton Morel, Second Secretary, Embassy of Ireland, Canberra, Australia
Text - Sabina Carli
I gained a broad set of knowledge, shared my experience and got new ideas from my peers from European and Asian diplomacies. My next task is to put them to use and I know I can rely on the support of the practically-oriented materials provided during the course.
– Ms Sabina Carli, Assistant to the Director-General for Economic and Public Diplomacy, Ministry of Foreign Affairs of the Republic of Slovenia
Text - Roel Markey
The ASEF Public Diplomacy Training enabled me to engage with lecturers and participants from across Europe and Asia in a stimulating and multicultural environment. The multi-disciplinary approach towards aspects of public diplomacy provided an enriching experience in acquiring new and useful insights into this subject.
– Mr Roel Markey, Desk Officer, Asia Pacific at the Federal Public Service for Foreign Affairs of Belgium
The course helps to keep young diplomats like myself on the cutting edge of diplomacy by honing the skills necessary for effective diplomatic functions and processes. As the Head of the Bilateral Division, key discussions and lectures on bilateral negotiations and intercultural communication served to not only keep me au courant with tried and true practices, but also with the latest developments in the field. I am now better positioned to serve my country in its interaction with countries all across the globe.
– Ms Romena Tamira L.V. Browne, Senior Foreign Service Officer, Bilateral Division in the Ministry of Foreign Affairs, Trade and Commerce, St. Vincent and the Grenadines
Text - Guy Pollard
E-learning with DiploFoundation was a great experience. The innovative online sessions and contact with other students really helped to gain a wide view on the topics discussed. Despite having practised bilateral and multilateral diplomacy, I found the course informative and focussed, such as the benefits and drawbacks of both soft and hard power. This in particular proved useful in completing my understanding of how diplomacy can work at different levels.
– Mr Guy Pollard, Second Secretary, Conventional Weapons, UK Disarmament Delegation, Geneva
Text - Myrna Huggins
After more than ten years immersed in the multilateral side of the practice of diplomacy and international relations, the Bilateral Diplomacy Course provided me with an invaluable complement to my experience. Though challenging and intense, Ambassador Rana guided us in a manner that allowed us to exchange and discuss the topics and generate ideas, as well as to apply what was learnt to our real-life situations. I was particularly drawn to the myriad theories and aspects of cultural diplomacy, and the role it plays in the successful practice of diplomacy and negotiations, which provided me with new skills that are useful to my work.
– Ms Myrna Huggins, Foreign Service Officer III, Head, Economic and Environment Unit, Multilateral Relations Division, Ministry of Foreign Affairs and Communications, Trinidad and Tobago
Text - Kgomotso Motlotle
The Bilateral Diplomacy course taught me the specific genre and discourse of diplomacy which I had taken for granted over the years of service to home government, international governments, inter-governmental organisations, and non-governmental agencies. The diversity of the course participants’ experience was such an outstanding value add to the learning.
– Ms Kgomotso Motlotle, the Executive Director, Owner and Founder of the First Private Gaborone Institute of Diplomacy and International Relations in Botswana
Text - Peter Boxer
I found the Bilateral Diplomacy course an excellent tool in broadening my knowledge and understanding of diplomatic practices around the world. With participants from a variety of countries and backgrounds, I found the sharing of experiences and best practices invaluable.
– Mr Peter Boxer, Deputy Head of Mission, British Embassy, Rabat, Morocco
Text - Shae-Alicia Lewis
The course modules cover core areas of knowledge and key skills that every diplomat working in the bilateral arena ought to master, such as economic diplomacy, negotiation skills, public diplomacy, and intercultural relations. The course discussions are relevant and thought-provoking and also promote invaluable peer-to-peer learning.
– Ms Shae-Alicia Lewis, Ministry of Foreign Affairs and Foreign Trade, Jamaica
Text - Sandy Williams
The Bilateral Diplomacy course was very comprehensive and gave participants a good foundation of diplomacy and international relations, more so, how the two have changed over the years and the new realities that now confront the world. The course structure is multifaceted, it promotes learning through lectures, research, group work, and discussion forums. That format forces students to delve into the course material and at the same time sharpens their analytical skills. Thus, I can affirm that the new knowledge gained would certainly improve my work output. I highly recommend the Bilateral Diplomacy course. It is suitable for a wide cross section of professionals that includes persons who are new to diplomacy, and even mid-level career personnel like myself, who are looking to augment their knowledge base.
– Ms Sandy Williams, Foreign Service Officer III, Ministry of Foreign Affairs and International Cooperation, Guyana
Text - Lotte Kronholm Sjøberg
Since working in the private sector with no experience from diplomatic positions, this course has given me a wide understanding of bilateral diplomacy. As a mediator/negotiator, the topics Bilateral negotiation and Conflict management in a diplomatic perspective and across different cultures, has been very valuable and an interesting “add-on” to my present skills, just to mention a few. I can highly recommend this course, also for non-diplomats, with interest in diplomacy.
– Ms Lotte Kronholm Sjøberg, Union Chairman and board member in the financial sector, Masters degree in Mediation & Conflict resolution, University of Copenhagen, Denmark
The course enabled me to widen my understanding of different approaches to capacity development. I have been able to review our organizational understanding of capacity development within the context of our beneficiaries and target groups. Most importantly, applying the questions – why capacity development and for whom – has enabled my team and me to review how we view capacity development and reflect on areas of improvement, especially the need to carry out organizational capacity assessments right at the beginning of a program as opposed to mid-way or towards the end.
– Ms Harriet Kongin, Adviser, Policy and Strategy, UNAIDS Kenya
Text - Bart Horemans
The course helped me to integrate a lot of knowledge I had gathered over the years into a more coherent framework. This framework was supported by the design of the course which followed a strict logical and temporal pattern, coupled with reflection on one’s own work.
– Mr Bart Horemans, Project Coordinator, National Organisational Capacity Development Program, Democratic Republic of the Congo, Belgian Development Agency
Text - Lindonne Glasgow
The most practical learning for me is that capacity development should provide an opportunity for people to engage. This same principle was evident in the course and I came out learning more than in a course where I would have read materials, but not engage and be engaged.
– Ms Lindonne Glasgow, Community Liaison Officer, Basic Needs Trust Fund, Caribbean Development Bank and Government of Grenada
Text - Diego Ruiz Gayol
I gained theoretical knowledge of the different stages of a capacity development initiative, such as: assessing capacities at an early stage, assessing change readiness, and mapping a change process based on a theory of change. I knew the importance of these steps, however, I hadn’t yet performed them in a coherent, sequential, and systematic way, which allowed for adaptation to any given circumstance.
– Mr Diego Ruiz Gayol, Deputy Head of Mission, Embassy of Mexico in Haiti
Text - Vanessa Stoz
The Diplo Capacity Development course is the first e-learning that really convinced me! I’ve got the information I expected and the exchanges and debates with the team and other participants were really useful, full of meaning and instructive. What I really appreciate is the quality of the written materials and references for additional documentation. I can use all this information for direct inputs in my work and field missions.
– Ms Vanessa Stoz, Public Finance Management Expert – Lux-Development
Text - Phai Lim
This online course is a good combination of different methods including reading the simple but good-quality materials with further references, the chat room session to reflect and share practical examples, and explanation of topics by experienced facilitators and moderators. I really learned a lot from the course starting from assessment of the capacity needs until measuring the results of the CD interventions. The course helped me to consolidate my existing knowledge on CD. I will include some of the things I learned from the course into my work where possible such as designing of CD interventions (setting goals, objectives and indictors), choosing a good fit of interventions and measuring the results of CD.
– Mr Phai Lim, Program Development Specialist, VBNK, Cambodia
Text - Sonia Judith Hernandez Morales
The Capacity Development course was a great incentive for my career. I was looking for a course with practical examples, concrete explanations and interaction with people with different experience and backgrounds. I got this and more. From the practical point, the course pace fit perfectly in my busy schedule. It offered extremely interesting reading materials, a dedicated and professional group of mentors, updated case studies in accordance with challenges we find in real life situations. I particularly liked the explanation on Theories of Changes, a key feature that played a big role for my interviews for the new role I am responsible for now. I am applying the learning, in the hope to become a better humanitarian professional.
– Ms Sonia Judith Hernandez Morales, Country Representative for the Netherlands Red Cross in the Philippines
Text - Taiko Yusa
I learned a lot from the experiences, knowledge, advice, and useful references shared by other course participants throughout the course which encouraged me to conduct capacity development projects in my work.
– Ms Taiko Yusa, Programme Officer, Peru Country Office, United Nations World Food Programme, Peru
Text - Reena Atuma
The Capacity Development course has helped me grow not just professionally but also in terms of my perspective and approach towards capacity like how to approach change, types of capacities (soft and hard), how to design a change framework, etc. It offers an exciting opportunity to learn and interact with other learners online, and the course assignments are practical and relevant to the type of work I do.
– Ms Reena Atuma, Research Assistant at the Institute of Public Finance, Kenya
Text - Aminuddin Bin Mat Ariff
This course enabled me to have a better understanding of the fundamentals of capacity development (CD). It creates an enriching interactive environment where tutors and participants alike can exchange ideas and perspectives on CD. It has allowed me to tap into the experience of others, enabling me to think of better ways to further evolve my organization’s CD modality into a more effective and sustainable solution for the betterment of humanity.
– Mr Aminuddin Bin Mat Ariff, Regional Coordinator (Asia), Reverse Linkage/Islamic Development Bank, Saudi Arabia
Text - Verena Flueck
As an international consultant I very much appreciated the capacity development course. It offered targeted state-of-the-art cooperation know-how combined with well-moderated thematically oriented exchange opportunities among the course participants from all continents. I appreciated the one-on-one coaching which accompanied the specific learning assignments, directly related to my ongoing professional activities. I wholeheartedly recommend this course and look forward to staying in touch with this valuable network of cooperation practitioners.
– Ms Verena Flueck, Consultant and specialist in nonprofit management, Concept Future, Switzerland
Text - Rita Amoh Amanyabyoona
As a novice in capacity development, this course was exactly what I needed. It equipped me with the in-depth knowledge and understanding that I needed as well as broaden my perspective in a very short time. What I appreciated most was that initially, it all sounded complex but by the end of the course, I felt better equipped with the practical skills in planning, designing, implementing, and assessing capacity development initiatives.
– Ms Rita Amoh Amanyabyoona, Learning & Development Officer, Eastern and Southern African Trade & Development Bank-Nairobi Regional Office, Kenya
I not only met and networked with other foreign service officers from around the world, but was exposed to and learned in-depth about consular practice, different experiences, and dexterity from all the course participants. I also learned about the importance and mutual benefits involved with the relationship between countries and their diasporas, as well as how technology and well rounded consular officers can work hand-in-hand to provide renown consular services to citizens and foreigners alike. I recommend this course to all foreign service officers, to increase their capacity in various aspects of the foreign service.
– Ms Charmaine L. Mckenzie, Foreign Service Officer, The Ministry of Foreign Affairs, The Commonwealth of The Bahamas
Text - Drehounou Evelyne Gbeuly
This course has been a life changing experience for me. It has made me familiar with consular work and provided me with great understanding of diaspora diplomacy. Networking with great people at strategic positions in their respective countries was also a reward. As a business consultant, the course has opened doors to new potential markets.
– Ms Drehounou Evelyne Gbeuly, Rolycom Group AS, Norway
We can all agree that, in cyberspace, we face a multitude of issues, but DiploFoundation has managed to cover all of them in a highly interactive, informative, and extremely helpful learning course on cyber diplomacy, cybersecurity, and related governance issues. If you work in this sphere, take the course – it will really help. You will learn all the necessary basics that are fundamental for all cybersecurity professionals.
– Ms Anastasiya Kazakova, Public Affairs Manager, Kaspersky, Russia
Text - Kasek Galgal
A relevant and applicable look at cybersecurity, taking into account the different aspects of the subject matter. The intuitive e-learning environment allows for informative discussion and interaction between participants and instructors alike. Also, the global composition of both the participants and instructors allows one to gain a useful insight into diverse experiences and views of cybersecurity.
– Mr Kasek Galgal, Tutor/Lecturer, Physics Division, University of Papua New Guinea
Text - Mohit Saraswat
Having a technical security (network and information security) background, I was a little skeptical on the value add this course had to offer. The course content and discussion came as a pleasant surprise, as it offered cybersecurity insight not only from a technical perspective but also coupling that with the social, legal and economic aspect of security. These facets are usually missed in other widely available cybersecurity courses, but are becoming increasingly important in solving the complex challenges that cybersecurity has to offer to the present humankind.
– Mr Mohit Saraswat, Founder, Internet Society Chapter, United Arab Emirates
Text - Rafael Alberto Patrignani
The Cybersecurity course was a very good opportunity to meet colleagues from different countries and learn about their different approaches and objectives in regard to cybersecurity. The integration of knowledge was successfully accomplished by the systematic methodology of learning. The course helped me integrate my previous knowledge and gain a deeper understanding of this subject.
– Mr Rafael Alberto Patrignani, Counselor, Ministry of Foreign Affairs of Argentina
Text - Robert Nkambwe
Prior to taking the Cybersecurity course with DiploFoundation, I was oblivious of the global impact and the geo-strategic challenges posed by cybersecurity dynamics. Thanks to such a mind blowing course on cybersecurity, I feel more elevated and empowered in understanding the subject and its technical, legal, social, and geo-political spheres. I was also intrigued by the rich international experiences of the course lecturers, and the uniqueness of the learning method where every participant is allowed to freely express his/her own opinion.
– Mr Robert Nkambwe, Director of Information and Communication Technology at the Bugema University, Kampala, Uganda
Text - Juan D. Abarca Salas
The course’s approach to cybersecurity issues such as cybercrime, online violence and child protection, critical infrastructure, cyber warfare, and the study of cybersecurity policy frameworks, was carried out by the lecturers in a wise and precise knowledgeable method. Besides, the participation of guest experts and course participants made the course a productive and exciting involvement, opening the vision and the way to focus on topics related to cyberspace and its security.
– Mr Juan D. Abarca Salas, IT Regional Officer, Consulate General of Mexico in Toronto, Canada
Text - Xiang Teo Zheng
The course describes several ambiguities in the international interpretation of cyberspace, regulation and cooperation and highlights the need for greater understanding and collaboration (international and public-private partnership) to establish the Rule of Law in cyberspace, norms of addressing common types of infringement (e.g. cybercrime), and progressive de-escalation of conflicts. The course has been a useful primer in understanding the tensions at the international, national, organisation (business), and personal levels in the face of irresponsible (deliberate or unintentional) behaviour in cyberspace.
– Mr Xiang Teo Zheng, Head of Advisory (Consulting), Ensign InfoSecurity Private Limited, Saudi Arabia
Text - Christopher James Sampson
This course has been invaluable for my work in digital inclusion and I feel much better informed around the aspects of cybersecurity which I will use to assist those communities that I am working with, particularly in the Pacific region.
– Mr Christopher James Sampson, Director, Future Earth Systems; Founder, Digital Society Foundation; Fellow, University of Technology Sydney; Deputy Chair, Regional Development Australia Board member, Eldercare Inc., Australia
Text - Ioniarimalala Rakotonirina
Having a technical and technological background, I found this course very informative as it was the opportunity to understand cybersecurity at a higher level, its state and diplomatic aspects. The exchanges between the participants were really enriching in addition to the content and the teaching methodology.
– Mr Ioniarimalala Rakotonirina, IT Manager at Management Sciences for Health for the USAID ACCESS Health Program, Madagascar
I could not find the words to describe how useful this course was for a technologist like me who wants to enter the diplomacy world. The course is tailor made and insightful and practical up-to-date of the development around cyber diplomacy issues. I really enjoy the Process and Diplomacy modules which not only highlighted the outcome of discussion, but also the journey of multilateral approach on cyber negotiation between states and related stakeholders. More importantly, the course made me feel more confident to take part in any cyber engagement on regional and international fora.
– Mr Phannarith Ou, Professor of Cyber Issues, Royal University of Law and Economics, Director of ICT Security, Ministry of Post and Telecommunications (MPTC), Cambodia
Text - Bennette Thomas
This course was not only very enlightening and the best online program that I have ever taken, but it has assisted me with some very useful knowledge and insights into the intricacies of cyberspace. I was particularly taken aback by the innovative ways that cyberspace has grown with new terminologies and acronyms such as ’the acquis’, the GGE, OEWG, lethal autonomous weapon systems and the use of Artificial Intelligence (AI) in cyber-warfare.
– Mr Bennette Thomas, Director of Telecommunications & Technology, Ministry of Economic Planning, Sustainable Development, Investment, Resilience, Telecommunications & Broadcasting, Dominica
Text - Juliana Crema
I found the course’s format and structure to be very useful in covering many complicated topics in a clear and concise way. Thanks in part to the carefully selected materials and extremely knowledgeable expert discussions, the course helped me to not only consolidate my knowledge on topics such as international law and cyberspace, but also encouraged me to take this knowledge and to apply it in more concrete terms. As a civil society professional I highly recommend this course for others in the field who are interested in learning more about cybersecurity diplomacy.
– Ms Juliana Crema, Research Associate, CyberPeace Institute, Switzerland
Text - Julian Berry
The entire course was an eye opener for me because I had knowledge about what cybersecurity was, but never to such depths.
– Mr Julian Berry, Cyber Security Analyst, Department of Information Technology, Ministry of Health, ICT, Entertainment, Entrepreneurship and Talent Development, St Kitts and Nevis
This is an excellent course, enjoyable, informative, engaging, and very authoritative. It develops the knowledge and skills needed to master the core concepts in cyber security. The lectures and complementary reading material were extremely useful. The most valuable part of the course was learning from the contributions of other students.
– Ms Valbona Zavalani, Head of IT & Security Department, MFA of the Republic of Albania
Text - Aleksandra Ristić
When I applied for this course I wasn’t familiar with cybersecurity or any aspect of it. After two months of reading various texts and comments in our online classroom, I started to understand the complexity and importance of this issue. I gained a whole new vocabulary and got the chance to promote and share this knowledge with my friends and colleagues.
– Ms Aleksandra Ristić, Junior advisor at Regulatory Agency for Electronic Communications and Postal Service, Serbia
Text - Bledi Preza
This course has helped me shape my way of critical thinking. Interactions with other participants and lecturers throughout the course have been very productive and at the same time have broadened my knowledge in cyber developments and challenges for South-East Europe. Also, the course structure is designed in such a way that keeps you engaged in the discussions and other activities, by giving much more value than a simple e-learning platform.
– Mr Bledi Preza, Specialist for Information Security Policies (Cyber), CBRN & C4I, Albania
The course addressed a wide gamut of issues including data localisation, net neutrality, and cybersecurity, all topics which are of great importance as the world evolves into the fast-paced and technology-driven Fourth Industrial Revolution. The lecturers were very knowledgeable, and the rich exchanges among participants from diverse technical and professional backgrounds made this course a wonderful learning experience.
– Mr Rashaun Watson, First Secretary, Permanent Mission of Jamaica to the UN and other international organizations in Geneva, Switzerland
Text - Nandini Chami
The course provided a very helpful overview of the history, and state of play of digital commerce debates. I found the course reading material and the peer learning methodologies that were used extremely enriching. What I found most interesting and helpful were the modules on the WTO, the introductory module on the different business models in the age of the internet, and the discussion threads on data governance frameworks.
– Ms Nandini Chami, Senior Research Associate, IT for Change (in special consultative status with the United Nations ECOSOC), India
Text - Edouard Bizumuremyi
The course is extremely useful for negotiators involved in e-commerce discussions at the WTO as well as for policy makers and advisors. At the end of the course, one clearly understands that e-commerce rules should not be seen in the lens of shopping electronically but rather as a trade arm of the emerging digital economy underpinned by new technologies such as cloud computing, big data, internet of things, artificial intelligence, robotics, and 3D printing.
– Mr Edouard Bizumuremyi, Commercial Counselor, The Permanent Mission of the Republic of Rwanda in Geneva, Switzerland
Text - Aray Kassabekova
The Digital Commerce course is an excellent opportunity for Geneva-based diplomats to learn about e-commerce from scratch. For me as a diplomat covering e-commerce issues in WTO, the course came just in time since more active steps are being launched within WTO plurilateral format. The knowledge obtained during the course helped me to fill the basic knowledge gap and to be able to communicate on the same track with other more advanced colleagues.
– Ms Aray Kassabekova, First Secretary, Permanent Mission of Kazakhstan to the UNOG and other international organisations in Geneva, Switzerland
Text - Waqas Hassan
The course has been an excellent source of information and up-to-date knowledge on the various paradigms of digital commerce. For developing countries like Pakistan, such capacity building opportunities are mandatory to stay updated with the latest developments and innovations in the digital world.
– Mr Waqas Hassan, Assistant Director (International Liaison & Training), Pakistan Telecommunication Authority
Text - Veronica Bogarín Closs
The Digital Commerce course provided an interdisciplinary approach relevant to the current plurilateral negotiations taking place at the WTO on trade-related issues relating to e-commerce, and the tools to better understand the processes taking place in Geneva on digital economy issues. The course has given me the opportunity to share Paraguay’s national experience and learn from other countries that are harnessing the power of the digital revolution for their development.
– Ms Veronica Bogarín Closs, First Secretary, Delegate from Paraguay to the WTO, Permanent Mission of Paraguay to the WTO, Geneva, Switzerland
A unique on-line and in-person learning environment for diplomats, the Digital Policy and Diplomacy course unpacks complex topics like cybersecurity, digital human rights, digital development into one week segments led by leading practitioners in their respective field of expertise. This course is a great introduction to the digital policy fundamentals of what every country leader must know to be effective in their job.
The Digital Policy and Diplomacy course offers a thorough overview of the main framework of this extremely important and yet new field in international governance. The content is likewise appropriate and a must for both beginners as well as advanced practitioners in the field.
– Mr Angel Draev, Counsellor, Permanent Mission of the Republic of Bulgaria to the United Nations in Geneva, Switzerland
Text - Ursula Wynhoven
The instructors are the top in their field from a variety of key organisations in this area. The weekly readings were both high quality and manageable in quantity. The course was very well organised with a new theme each week, all part of a coherent whole that was presented in the introductory readings. I also really appreciated the networking opportunity with both students and lecturers.
– Ms Ursula Wynhoven, ITU Representative to the United Nations, New York, USA
The content provoked the essential strategic thinking required to maximize opportunities for small states in pursuing diplomatic relations across countries and organisations. Coming from a small developing country, this course has provided me with the necessary tools to aid in the execution of my duties.
– Mr Safraaz Ahmad Shadood, Foreign Trade Officer, Ministry of Foreign Affairs of the Republic of Guyana
Text - Setaita Tupua Kalou
The Diplomacy of Small States course was an eye opener for me, especially as a government official from a small island state (Fiji). The online lectures, information sharing with other students and lecturers and other resources provided by DiploFoundation were rich, focused on the areas of interest to me and value adding on many dimensions, as we draw parallels to world events, not only of the past but those actually happening on the ground. As a diplomat, it has broadened my knowledge on how small states should be strategically leveraging themselves as important actors in international diplomacy and that size does not necessarily determine the boundaries of outreach and influence in 21st century diplomacy.
– Ms Setaita Tupua Kalou, Second Secretary, Fiji Embassy in Brussels
Text - Momodu Wurie
Coming from a small state with limited resources constraints, training of diplomat designates becomes a difficult task. DiploFoundation, in this regard, has provided me with the golden opportunity for which I have been yearning for as a Foreign Service Officer to further my education. I have also had the opportunity of interacting with colleagues in the global classroom, thereby making the teaching methodology within reach. The subject, Diplomacy of Small States, has further strengthened my knowledge and belief that regardless of constraints, some small states have shown their ability to project formidable foreign policy initiatives. The course has to a large extent helped to broaden my horizon at a global level, thanks to the weekly assignments from colleagues, analysing the different perspectives on how small states practice their diplomacy. I therefore, wish to encourage more Diplomats from emerging economies to capture this opportunity from DiploFoundation in their effort to strengthen their diplomatic skills.
– Mr Momodu Wurie, Head of Chancery, Embassy of the Republic of Sierra Leone in Tripoli, Libya
Text - Nicholette Williams
As a diplomat of a small state, operating in a dynamic and rapidly changing international environment, I must sharpen my skills and be equipped with the right tools in order to be successful. I particularly enjoyed the rich, constructive exchange of views/ideas among participants. The opportunity to undertake a case study on one small state was truly enlightening. The bonus was the flexibility of studying at my own convenience from the comfort of my home or office and receiving certification, without leaving my country.
– Ms Nicholette Williams, Assistant Director/Foreign Service Officer IV, International Organisations Department, Ministry of Foreign Affairs and Foreign Trade of Jamaica
I would recommend the Diplomatic Law: Privileges and Immunities course to anyone looking for a deeper understanding of privileges and immunities. It’s not just a course for practitioners but one which could benefit anyone from government employees, police officers, lawyers, employees of international organizations and even students. The lecturer was extremely knowledgeable and the administrator was extremely helpful and attentive. I had the opportunity to interact with other practitioners in the field from around the world and even persons not working in the field of diplomacy. It was a tremendous experience that I benefited from greatly!
– Ms Simone Francois-Whittier, Foreign Service Officer, Ministry of Foreign Affairs, Trinidad and Tobago
Text - Luis Alberto Celis Mejia
A practical approach to the most relevant matters of immunities and privileges as part of Diplomatic Law. It is a useful tool to ensure the applicability of the regulations from a functional approach. I recommend it for everyone involved in diplomatic and public – international legal activities.
– Mr Luis Alberto Celis Mejia, Legal, Economic and Public Affairs at Consulate of Mexico in Saint Paul, Minnesota, USA
Text - Rayna Vardeva
Not only did I gain theoretical knowledge on the subject, but my practical skills regarding the implementation of the Vienna Convention on Diplomatic Relations (1961) have tremendously expanded. I would highly recommend this course to any professionals who wish to gain insight into the subject and benefit, the way I have, from the interactive approach, the quality of the provided materials and the excellent skills of the lecturers.
– Ms Rayna Vardeva, External Relations Division, Organisation for the Prohibition of Chemical Weapons (OPCW)
Text - Charles Lidon
I was particularly impressed by the lecture texts. They are thought provoking, insightful and of the highest quality. My knowledge and ability to apply diplomatic law has been immeasurably boosted.
– Mr Charles Lidon, Legal Officer, Ministry of Foreign Affairs of Guyana
In this course, not only did I acquire a lot of useful practical information about protocol and etiquette, but it helped me equally to widen my understanding of the different topics discussed. The fact that the class was heterogenous and the course participants were from different backgrounds, made the online class meetings very stimulating and resourceful. I can therefore only recommend this course.
– Ms Mariangela Lundgren-Resenterra, Deputy Secretary General in charge of diplomatic and military affairs at the Department of Security of the State of Geneva, Switzerland
Text - Radka Angelova
The course provides lots of practical examples, case studies, and real time discussions among the participants and the lecturer. The lecture texts and the assignments are well balanced and encourage analytical and critical thinking.
– Ms Radka Angelova, Administrative Assistant, OSCE High Commissioner on National Minorities, The Netherlands
Diplomatic Theory and Practice is an insightful and critical introduction to the main historical and current aspects of diplomacy. Continuous interaction with peers from all over the world and devoted management by professors and DiploFoundation staff make you forget it is an online course. I definitely recommend it to newcomers to diplomacy like me.
– Mr Diego García Doval, Secretary General, Carral Town Council, Spain
Text - Badriyya Yusuf
This course provided me with an avenue to share knowledge on diplomacy and analysis on current international relations events. I realized that I really missed the interactive and stimulating discussions of my class when new developments in the planned U.S – North Korea summit arose, and I was eager to share my thoughts. As a lecturer of diplomacy, the class is significantly helping in my quest of shaping the future generation of Nigerian diplomats.
– Ms Badriyya Yusuf, Assistant Lecturer, Department of History and International Studies, Yusuf Maitama Sule University, Kano, Nigeria
Text - Alejandro Lozano
The Diplomatic Theory and Practice course has been a wonderful surprise. The main lecture was enormously useful to my academic and personal knowledge in diplomacy. What I liked the most was that I got the great opportunity to learn from all my course mates’ own “diplomatic” experiences. Truly thankful to course coordinators for their patience during the course. A really challenging course and worth every single day of it!
– Mr Alejandro Lozano, Commissioner of Political and Cultural Affairs, Embassy of Mexico to Vatican City (Holy See)
Text - Kathleen Nina Tupou
Diplo’s Diplomatic Theory and Practice course is truly a MUST for any newcomer or professional diplomat who is in need of polishing or refreshing their knowledge on the basics of diplomacy in the modern world. Personally, I found the course of great benefit because it gave me the opportunity to apply theory to reality by exploring how different aspects of diplomacy are practiced on a daily basis and learning to recognize such theories at first glance. It is indeed one of the most insightful, dynamic and interactive courses I have ever taken, a real eye opener.
– Ms Kathleen Nina Tupou, Assistant Secretary, Palace Office, Tonga
A great opportunity to explore different tools of social media in a safe environment. At the same time, it allows you to participate actively with people around the world; this offers you a rich and diverse insight of their own work as diplomats from other countries, members of non-profit organizations… It teaches you a new way of including “diplomacy” in the 21st century by using new and up-to-date technologies that allows us to reach our diaspora and communicate safely and more efficiently. It is very dynamic, interactive and fun!
– Ms Beatriz Castro Sierra, Border Specialist, Embassy of Mexico in Washington, D.C., USA
Text - Martin Micallef
E-diplomacy breaks new ground in addressing the foremost challenges facing international relations in the digital era. A focused and practice-oriented online tuition programme, enriched through the wealth of personal knowledge and experiences of the participating professionals from such a diverse multicultural background, the course provides an overarching insight into the organisation of the communication functions of 21st Century diplomacy.
– Mr Martin Micallef, Public Affairs & Communications, Parliamentary Assembly of the Mediterranean
Text - Marcelo D’Agostino
I believe that we have a social responsibility in sharing what we know for a better public health. The course helped me not only to have new knowledge and to expand my personal networks, but also to reflect on how important the ICTs are for diplomacy, in particular in Global Health Diplomacy, on this Information Society.
– Mr Marcelo D’Agostino, Senior Advisor, Knowledge Management Health Information and Analysis Department of Communicable Diseases, Health Analysis, PAHO
Text - Ingrid Berlanga
The most useful aspect of the course on E-Diplomacy is the awareness of the importance of e-tools in the work of a diplomat and a government agency. If diplomacy actors would be more convinced of the benefits of social media and e-tools in their everyday work life it would be much easier. The feedback from the organizers of the course as well as from the participants was fully enriching. The elaboration of a strategy of social media with a practical purpose made the course more grounded and real.
– Ms Ingrid Berlanga, Third Secretary, Political, Commercial and Cultural Attachè at the Embassy of Mexico in Kenya
Text - Frederick W. Russell-Rivoallan
The course’s workload fit well into my busy schedule, and I was able to put to use almost immediately the new skills and knowledge I acquired. Weekly lectures are extremely informative and present a wealth of current knowledge about e-diplomacy. The corresponding weekly assignments allow students the opportunity to demonstrate an understanding of the knowledge acquired and we are strongly encouraged to apply that knowledge as it relates to our own work experiences. What’s great about this programme is that you can do the learning on your own time, but also have a weekly check-in with other students that come from all over the world!
– Mr Frederick W. Russell-Rivoallan, Special Assistant to the Chairperson of the Executive Board of UNESCO
What I liked about the course was how knowledgeable and proactive the training team was. The lecturers used a structured approach to deliver the course, providing lots of useful handouts and documentation. They also followed up on every post and responded in real-time to questions or comments, thereby encouraging everyone to think outside the box and reflect on how to develop economic diplomacy skills further.
– Mr Philip Bob Jusu, Socio-Economic Officer, African Union Permanent Mission to the European Union, Belgium
Text - Marcela Mancera
As a diplomat, constant career advancement and an updated set of skills are essential attributes to better address current global issues and challenges. Online courses such as The Economic Diplomacy online course equipped me with the skills needed to represent my country’s demands abroad. In particular, the subject of ‘economic sanctions’ captured my special interest and allowed me to understand the importance of cultivating strong economic alliances with business and nonprofit organizations, and how this interacts with the promotion of economic interests and investments. Due to all the aforementioned, I highly recommend the course as an innovative professional resource adaptable to any career background.
– Ms Marcela Mancera, Ambassador, Ministry of Foreign Affairs, Mexico
Text - Daniela Medrano Gonzalez
This course has been a great experience and a good opportunity to see various colleagues’ views on economic diplomacy and related strategies. It was very enriching and certainly helped me to have a broader and better understanding of the relevance of the economic diplomacy actions.
– Ms Daniela Medrano Gonzalez, Institute of Mexicans Abroad, Ministry of Foreign Affairs, Mexico
Text - Bamituni Etomi Abamu
The course lecturers are experienced in the field and took a practical approach to economic diplomacy. What I did not expect was to learn from my fellow classmates. They shared their knowledge and valuable experiences, especially how investment and trade promotion works in their countries. For me this was a standout feature in the course.
– Mr Bamituni Etomi Abamu, Doctoral researcher in Economics and Finance, University of Gdansk, Faculty of Economics, Poland
Text - Berenice Díaz Ceballos
It was an awesome, eye-opening, interesting, and very formative experience that helped to broaden my perspective on the complex scenario of economic diplomacy in our increasingly changing world. It gives you an accurate and updated view, as well as the tools you need to face the many challenges of economic diplomacy in the 21st century.
– Ms Berenice Díaz Ceballos, Head of the Consulate of Mexico in Oxnard, California, USA
Text - Naheeda Fokeerbux
This course is extremely informative and delivered in a way that is engaging, clear and concise. I received numerous valuable inputs through the class discussions. Also, the course materials are detailed, well-structured and most importantly, updated to current situations.
– Ms Naheeda Fokeerbux, Management Support Officer, Ministry of Foreign Affairs, Regional Integration & International Trade, Mauritius
Text - Lilia Paola Ureña Martínez
I found this course very useful because it provides you with fundamental tools for advancing your knowledge on day-to-day promotion tasks. I learned greatly and gained fruitful insights through thought-provocative exchanges with other professionals from around the globe and our highly-experienced lecturers. Don’t forget to read the resources given by DiploFoundation, they are an absolute delight!
– Ms Lilia Paola Ureña Martínez, Consul of Economic Affairs, Consulate General of Mexico in Rio de Janeiro, Brazil
Text - Laura Elena Montes de Oca Briseño
The Economic Diplomacy course is a well-organized and comprehensive course that teaches you practical and theoretical terms of economic diplomacy. It helped me grasp key toolsets and skills and implement them, and to be an avid promoter of economic diplomacy at a professional level.
– Ms Laura Elena Montes de Oca Briseño, Advisor to the Undersecretary for North America, Mexican Ministry of Foreign Affairs
The course gave me immersive, critical, and dynamic skills best suited to my profession whilst still working for my organisation. I have gained incredible confidence and exposure. I had the best experience with lectures and students from various parts of the world with different backgrounds. It was very easy to learn as I found everything in one place.
– Ms Ivy Chifundo Chihana, Senior Legal Advisor, Office of the Commissioner for Refugees; Supervisor, Refugees Status Determination Unit, Ministry of Home Affairs and Internal Security, Malawi
Text - Margarita Griffith
Both professionally and personally, I now have a broader understanding of the humanitarian world, the fundamental laws and principles, and the different actors who are part of it. This has expanded my thinking about possible partnerships and alliances in order to strengthen my work in the Federation, and the different aspects and steps I need to consider in order to make such partnerships happen.
– Ms Margarita Griffith, Learning Officer, America Zone Office, International Federation of Red Cross and Red Crescent Societies, Panama
Text - Fadi Jadallah
This course offers skills development in advocacy, negotiation, communication, formal agreements, and other measures through sharing experiences with students around the world and with distinguished professors. It was a wonderful course, I have gained a lot of experience, and now I use it in my field.
– Mr Fadi Jadallah, Syrian Arab Red Crescent /DRC Projects Coordinator, Damascus, Syria
Text - Barbara Busch
What was most valuable and had a direct impact on my work was the frequent and direct exchange with several very experienced Humanitarian Diplomacy practitioners – both through the weekly online discussion sessions and through an individually assigned tutor during the research phase. I really got a lot of valuable input and advice out of that. Most of all, learning was interesting and enjoyable because of all that interaction.
– Ms Barbara Busch, Advocacy Advisor International Cooperation, Austrian Red Cross
Text - Akissi Ghislaine-Aurelie Kouame
Quelle expérience merveilleuse que le cours de diplomatie humanitaire. L’agencement des différentes sessions et programmes nous permet une compréhension totale des différentes étapes telles que la négociation, la médiation, et la collaboration avec les populations en situation de détresse. Pour une personne voulant intégrer le système des N.U, ce cours est un tremplin pour une bonne maîtrise de l’action humanitaire. On y apprend toute une panoplie de thèmes des principes humanitaires, du protocole de la Fédération Internationale de la Croix Rouge en passant par les acteurs humanitaires. J’y ai acquis des connaissances en diplomatie humanitaire et en négociation sans oublier mes nouveaux amis dans le monde entier. Le cours est certes en anglais mais avec un niveau de langue accessible à tous.
– Ms Akissi Ghislaine-Aurelie Kouame, Chargee de Zone Projet Resocialisation des Mineurs en Difficulte avec la Loi Man Cote d’Ivoire, Chef Projet Désarmement Communautaire Zone Ouest Cote d’Ivoire
Text - Ali Firushan
As a non-Red Cross participant, this course helped me to understand the humanitarian world; I learned technical skills in practicing humanitarian diplomacy theories/principles in different situations. I found the course of great benefit because it developed research skills and other knowledge/skills required in the workplace. The course also opened doors for networking with experienced humanitarian diplomacy practitioners representing the Red Cross Red Crescent Movement and NGOs.
– Mr Ali Firushan, Desk Officer, Ministry of Foreign Affairs, Republic of Maldives
Text - Richard Slade
The most valuable part of the course was learning from the contributions of other students. The classroom was filled with people from all over the world with tangible experience in responding to disasters, armed conflict, health issues, and development and emergency situations. Their experiences highlighted where humanitarian diplomacy and advocacy works in reality, and where the theory needs to be re-worked or re-conceptualised to fit the real-world.
– Mr Richard Slade, Assistant/Project Officer for International Humanitarian Law and Movement Relations, Australian Red Cross
Text - Dana Truhlarova Cristescu
It was great to work together with the course lecturers and the participants in the course, as they all had unique contributions to make, and I learned from all of them. The course material is rich, and can benefit people with varied levels of professional experience and backgrounds. I am already putting what I learned at good use, and hope I will have more opportunities to use it in the coming years.
– Ms Dana Truhlarova Cristescu, Senior Cash and Markets Advisor, UNICEF / CashCap
This course has helped me to understand the main technical and policy aspects of the Internet, which enabled me to continue my education in the digital sphere at the graduate programme in which I am enrolled. The comprehensive course materials provided by DiploFoundation ensured that my perspective on these issues is current and multifaceted.
– Ms Virdžinija Saveska, Master student of International Security at Sciences Po – Paris School of International Affairs, France
Text - Andrew Peter Mwaura Wambari
Gaining knowledge on the issues surrounding rights of individuals in regard to data and information access, governments’ limits in regulating the use of internet and access to necessary data, global perceptions on what governance entails, policy frameworks on new laws to govern different aspects of the internet, and digitalisation governance has contributed immensely in my research towards aiding Africa achieve set standards of information, data, and cybersecurity management, digital economy regulations, and democratisation of technology.
– Mr Andrew Peter Mwaura Wambari, Researcher/consultant, Finland
Text - YingChu Chen
In this course I learned a lot about internet infrastructure, emerging technology, various internet governance issues, especially the DNS, IPv4/IPv6 deployment, and cybersecurity. From the course participants, coming from different countries and having various backgrounds, I learned how economic development affects internet policy in their countries which reaffirmed my view on why we must have the internet governance forum, and that the multi-stakeholder approach to the internet is different from the multilateral mechanisms.
– Ms YingChu Chen, International Affairs Committee, Taiwan Network Information Center, Taiwan
The course content was contemporary and program design was comprehensive and reflecting a rich diversity of policy issues. Course delivery through a thoughtful mix of lectures, class-interactions and readings, coupled with excellent facilitation inspired deep engagement and continuous learning from experts as much as classmates. I truly enjoyed the course!
– Mr Samar Verma, Program Officer, Ford Foundation, India
Text - Ryan Francis D. Gener
One of the most engaging and interactive online courses I have ever taken. I learned a lot from the cross-cutting expertise and perspectives of the professor and co-participants from the public and private sectors. As a diplomat immersed in more traditional concerns, the course was eye-opening. Internet governance and digital policy are increasingly important 21st century concerns. I highly recommend the course to anyone desiring to have a meaningful overview of the multidimensional issues involved, with a view to subsequently deepening knowledge or making concrete contributions in the international, regional or local arena.
– Mr Ryan Francis D. Gener, Director, Visa Division, Office of Consular Affairs, Department of Foreign Affairs, Republic of the Philippines
Text - Olita Tupou
The course takes a unique approach to modern digital diplomacy. As an emerging field, the practical, thorough, in-depth course materials encourage one’s active participation and interest in diplomacy. The currency of real world examples plus an excellent network of contacts from the diplomatic, international fora, governments, telecommunication to the business communities has made this course very engaging and rewarding!
– Ms Olita Tupou, Prime Minister’s Office, Tonga
Text - Abdalla Omari
I found many benefits in the Internet Governance course. But the two major ones which stood out in the training are, appreciating the exposure data gets online (data security), and the importance of ensuring that everyone participates in policy work to improve the Internet experience for everyone.
– Mr Abdalla Omari, Chief Executive Officer, Kenya Network Information Centre (KeNIC)
Text - Kamilia Kamilia
Diplo’s Internet governance course is a great initiation to bridging the conversation of state and non-state actors on a daily basis, besides the formal IG forums or conferences, providing a much-needed opportunity to have multistakeholder discussion. I am participating in the Master program of Contemporary Diplomacy (Internet Governance), and I believe this course is not only for academic achievement purposes, but also for supporting and enriching the development of IG with many inputs, ideas, insights, also critiques from diverse actors of government, civil society, technical experts, and academics at the same time.
– Ms Kamilia Kamilia, Researcher, Institut Pelangi Perempuan, Indonesia
Text - Michael Hausding
The Introduction to Internet Governance class gave me a perfect overview over Internet governance history, processes, organisations, and the current topics.
– Mr Michael Hausding, Competence Lead DNS & Domain Abuse, SWITCH-CERT
Diplo’s Language and Diplomacy course explores the fascinating world of intricate word plays underlying current day diplomacy. The content is stimulating and thought-provoking, not in the least due to the outstanding contributions of Dr Biljana Scott. I gained a deeper understanding of language’s complexity and creativity, and a greater appreciation of its limitations and susceptibility to misuse. I believe this course will benefit those wishing to engage in diplomacy or keen to unravel the twists and turns of spin doctors.
– Ms Kristen Daglish, International Project Coordinator, Peace and Reconciliation Program, Medellin Local Administration, Colombia
Text - Fernando Sandoval Flores
This creative course gave me the opportunity to think again about some basic concepts which are vital for diplomacy, such as: the relevance of framing an argument; language as action; construction of a narrative, and the power of persuasion. Moreover, we had fruitful interactive sessions where we discussed thought-provoking questions, among others: Should diplomacy be judged by its management of ambiguities or for its capacity to deliver results? How can we deal with, and understand, the multiple possible meanings of the unsaid?
– Mr Fernando Sandoval Flores, Deputy Head of Mission, Embassy of Mexico in Greece
Text - Miruza Mohamed
This course is very important for any diplomat: from negotiating to public speaking, listening, and skills needed for press conferences, the course covers all the essentials needed to become a formidable diplomat. Skills learnt in this course have helped me in my everyday professional work and made me skilful at diplomatic communications.
– Ms Miruza Mohamed, Director, Environment Department, Maldives Ministry of Environment and Energy
Text - Nayeli Ceceña
I highly recommend this dynamic and thought-provoking course for all diplomats who wish to improve their communication skills, both as speakers/writers and listeners. Through Language and Diplomacy, Dr. Biljana Scott shares excellent tools to achieve our goals, not only by expressing what we want to say (and knowing what need not be said), but also by having a better understanding of the other party’s intention through their utterances. A true key to mastering the art of diplomacy!
– Ms Nayeli Ceceña, Third Secretary, Embassy of Mexico in Georgetown, Guyana
The course on Multilateral Diplomacy was comprehensive, insightful and innovative. The issues covered were timely and relevant, and the online chat sessions allowed for knowledge sharing by a wide cross-section of officials, including the facilitators working in the field.
– Ms Roshelle Henry, Foreign Service Officer Ministry of Foreign Affairs and Foreign Trade, Jamaica
Text - Bertha Amakali
I have gained a wealth of knowledge in this field and I have enhanced my ability to think critically. I particularly gained knowledge and insight into the methods of multilateral diplomacy, as well as the current transformations affecting the multilateral system. The weekly assignments were challenging and got me into actively researching and reading. Our lecturers guided me in a manner that allowed me to exchange and discuss my point of view and provided me with comments to my assignments that helped me improve my writing skills and arguments.
– Ms Bertha Amakali, Director of Information and Research, Ministry of International Relations and Cooperation, Namibia
Text - Diego García Doval
Multilateral Diplomacy is an in-depth course on a wide spectrum of aspects of such diplomatic sphere, ranging from its history to its actors, rules, methods or processes. Focusing on the United Nations and their main organs as examples (but not only), the course covers a comprehensive analysis of all these issues through the study of actual UN documents, and through discussions about ongoing debates on new developments and reforms. A balanced combination of practical and academic perspectives, and constant interaction with peers and devoted and encouraging lecturers from both fields, make this course really useful both for practicing diplomats and students coming from other backgrounds, like me.
– Mr Diego García Doval, Secretary General, Carral Town Council, Spain
Text - Fitina Khonje
This course is an intriguing eye-opener to the UN system. I found most interesting the UN decision making process and the traditional as well as emerging techniques of building support in the multilateral fora. I am now more confident and eager to embrace challenges to develop my career.
– Ms Fitina Khonje, Officer for Press, Cultural and Development Cooperation, German Embassy in Malawi
The greatest virtue that I found in the course is its teaching methodology, which promoted a fruitful self-reflection on the role of the negotiator in relation to different negotiation techniques and tools. This self-reflection, based on past professional negotiation experiences and on the course’s activities, helped me to systematize some relevant lessons about negotiations.
– Mr Julián Vazeilles, Embassy Secretary, Embassy of Argentina to Brazil
Text - Elizabeth Akinyi Owino
From the negotiation skills course, I learnt that everyone is a negotiator at one time or another. However, when one engages in diplomacy to advance education, health, Internet governance and other sectors, distinctive types of negotiations as well as certain specifics must be adhered to for the process to be successful. This course helps in understanding these specifics.
– Ms Elizabeth Akinyi Owino, Lecturer, Department of Educational Psychology, Moi University, Kenya
Text - Jorge Hernandez Saab
One of the focus areas of the course which I appreciated very much is the power of reframing as a very productive tool to shift or re-adjust a non-working strategy.
– Mr Jorge Hernandez Saab, Diplomatic Attaché, Embassy of Mexico in Saudi Arabia
Text - Natalia Jiménez Alegría
It was my first time studying about negotiations and the course really provided the main concepts and a solid foundation. Each unit is very well structured and they contain very interesting reading suggestions to deepen learning into each topic. I really enjoyed the Negotiation Skills course.
– Ms Natalia Jiménez Alegría, Second Secretary, Embassy of Mexico in the USA
The course was very well designed, relevant to current times, and most importantly, easy to digest and apply. After the 5-week course, my level of awareness and confidence on how to effectively conduct and attend online meetings improved significantly. From planning, technical, and social aspects for online meetings to tips and tricks for effective moderation, I gained a great deal of new knowledge – applicable for both my professional and personal engagements.
– Ms Selly Muzammil, Regional Government Partnerships, World Food Programme Regional Bureau for MENA, Central Asia and Eastern Europe, in Cairo, Egypt
Text - Charline Van Der Beek
This course perfectly responded to a know-how gap many of us experienced while abruptly transitioning from physical to online meetings in international Geneva. With all of our diplomatic meetings moved online, it has been great to compare different web conferencing platforms, to choose the one that best fits the needs of our meetings. I loved the hands-on approach of the course, which provided step-by-step guides on preparing and running online meetings as well as opportunities for students to test the features of different platforms and even moderate online discussions.
– Ms Charline Van Der Beek, Economic Affairs, Development Cooperation, Environment and Internet Governance Attachée, Permanent Mission of Austria to the United Nations in Geneva
Text - Sandra Bart
I found the discussion on the role of Moderator to be especially useful. Preparing the team is as vital to the success of the meeting as is the actual moderation. It was also very helpful to move from the role of participant to the role of organizer and to understand what are the elements which are vital to the success of a virtual meeting. The entire Online Meetings for Diplomacy and Global Governance course was extremely beneficial and very appropriate at this time when so many of us have been suddenly thrust into the world of virtual meetings.
Probably one of the most valuable skills any professional may develop during its work-life is effective communication. The Public Diplomacy course has given me the opportunity to meet, interact and exchange opinions with other diplomats and sharp minds worldwide to assess, learn, and put into practice the understanding of soft power, country branding, and public diplomacy. This course will certainly help my development as a diplomat and it will also contribute to conveying proper and effective information to various public through different communications channels.
– Mr Guillermo Chávez Conejo, Foreign Service Officer, Third Secretary, Head of Political Affairs & Press, Embassy of Mexico to India
Text - Asha Desuza
The course was a mix of diplomatic practice and theory in the 21st century. I was able to expand my knowledge of public diplomatic structures and objectives in an environment that encouraged different perspectives while seeking to define best practices for its participants from various parts of the world.
– Ms Asha Desuza, Foreign Service Officer, Ministry of Foreign Affairs, Saint Kitts and Nevis
Text - Natasha Hroneska
Through real-case country examples, supported with a theoretical debate, the course offered a new, fresh insight in the contemporary issues of public diplomacy. For me, as a diplomat, the discussion among the participants has created an exceptional opportunity for sharing original and modern ideas for developing public diplomacy strategies, nation branding and communication with the public.
– Ms Natasha Hroneska, Head of Unit, Ministry of Foreign Affairs, Republic of North Macedonia
Text - Anna Durante
The Public Diplomacy course was exceptional… engaging and intellectually stimulating! It was delivered with such attention to everyday applications and current affairs, that from the first day I could relate to this relatively new area of diplomacy, despite my lack of diplomatic experience. I now have a broader appreciation of the respective roles of stakeholders, within government and non-governmental. To those who have an opportunity to take this course, I would simply say, ‘seize it!’
– Ms Anna Durante, Crown Counsel, Government of the Virgin Islands
Text - Gwendolene Roberts
From providing an in-depth understanding of managing an organisation’s public image to providing space for participants to learn how to develop branding on a budget and navigate multi-stakeholder collaboration, this course is an excellent option for anyone working in a public interfacing role.
– Ms Gwendolene Roberts, Policy/ Research Officer, Australian High Commission, Trinidad and Tobago
Text - Jana Gjorgjinska
Diplo’s Public Diplomacy course was a great capacity building experience for me. It was intensive and very rewarding. The course design offered an excellent platform where I could learn and discuss the latest developments in both theory and practice with experienced lecturers and colleagues from all around the world. Hearing perspectives from different regions provided me with valuable insights. Though I practice public diplomacy in my day-to-day work, Diplo’s course added value to my work. I strongly recommend it to both young and seasoned diplomats, for practitioners of public diplomacy, and also to scholars and researchers.
– Ms Jana Gjorgjinska, Public Diplomacy and Sweden Promotion Officer, Embassy of the Kingdom of Sweden in Skopje, North Macedonia
Being a scientist, Diplo’s Science Diplomacy online course was a great start to officially get familiar with the topic, especially from a political point of view. Through several examples of science diplomacy I learned how a scientist can become a science diplomat.
– Ms Encieh Erfani, PhD, Assistant Professor, IASBS, Iran
Text - Patrick Furrer
In this course I discovered how much science has become crucial in the decision-making processes for UN organisations. I learnt how much they were advancing the agenda of scientific diplomacy, and in particular how UN agencies are leading the efforts in science-policy as well in each or the member states, for instance in developing new evidence-living frameworks. I was also impressed by the expertise of the people involved in sharing their experience with us during the course, as well as the own expertise of the course participants.
– Mr Patrick Furrer, National Open Science Coordinator, Switzerland
Text - Désiré Neboua
When I started this course, I had some notions about the connection between diplomacy and health. Through this course on science diplomacy, I discovered that beyond health, the connection between diplomacy and science can be a driver of progress in several areas related to the Sustainable Development Goals. I particularly appreciate the science-policy interface, a crucial platform for science diplomacy which allows exchanges and joint construction of knowledge with the aim of enriching decision-making. I also found out that it is possible to use artificial intelligence to support diplomatic negotiation processes.
– Mr Désiré Neboua, Medical coordinator at ALIMA NGO and President of GRADES (Groupe de Recherche et d’Action en Diplomatie Et Santé), Senegal
Text - Mouloud Khelif
DiploFoundation’s Science Diplomacy course covers the main developments and also the current and critical issues raised at the interface of science and diplomacy fields. It also enabled us to practically identify and analyse the roles and impact of science diplomacy and diplomats. I really enjoyed the freedom that the online format allows, the precise structure and rich content, the level of interaction with diverse participants from all over the world, and overall the quality of the discussions with expert lecturers each week. I definitely recommend it for anyone who would like to understand the importance of science diplomacy as an emerging field combining international relations and science.
– Mr Mouloud Khelif, International Strategy Consultant, Switzerland
Diplo’s Development Diplomacy course is an insightful exploration of the actors, issues and processes that shape international development. The course is structured in a way that allows students to understand the origins and intricacies of development cooperation while having the space to discuss and debate contemporary issues. Being able to relate the underlying history and current debates to my own work was an invaluable experience. I would recommend this course for anyone involved in international development, diplomats and non-diplomats alike.
– Ms Towela Nyirenda-Jere, Programme Manager, e-Africa Programme, NEPAD Planning and Coordinating Agency
Text - Jean Ignatius
…a fabulous journey through the complex and multifaceted territory of diplomacy and development for busy practitioners. The format offers flexibility and convenience to avoid conflict with your official duties. The course is interactive and provides tremendous latitude for engaging in hypertext dialogue with lecturers and other students of diverse countries, cultures and experiences. The most rewarding was the ability to dissect the theory, in the context of daily practice, with adept support from lecturers who have practical field experience.
– Mr Jean Ignatius, IICA Representative in Jamaica, Inter-American Institute for Cooperation on Agriculture (IICA)
Text - Gonzalo Juan Carlos Canseco Gómez
I found the Development Diplomacy course challenging and inspiring in equal measure. The lectures and complementary reading material were extremely useful. Even more valuable were the lucid comments and authoritative yet flexible guidance from the course coordinator and lecturers. I would recommend it wholeheartedly to anyone wishing to deepen their understanding of the most crucial issues in today’s development agenda.
– Mr Gonzalo Juan Carlos Canseco Gómez, Director General for Foreign Policy Planning, Mexican Ministry of Foreign Affairs
This programme enabled me to understand the important dimension which Cyberspace and online communications bring to foreign policy and national, regional and global public policy. From the perspective of a participant from a developing country, the online courses help to bridge the knowledge gap by creating a unique experience for the learner who is able to grasp so much from the shared experiences and perspectives of lecturers and colleagues from across the world. Opportunities for applied knowledge also enable participants to integrate core skills and build expertise which they can rapidly put into practice.
– Ms Manyi Arrey Orok-Tambe, Foreign Affairs Officer in the Ministry of External Relations of the Republic of Cameroon
Text - Gregory Mounier
The Advanced Diploma in Internet Governance is ideally suited for busy professionals who need to get a good grasp of the core Internet technical infrastructure and how it relates to global public policy issues. The course material is constantly updated by experts to reflect the latest developments of this fast-paced environment and this leads to extremely interesting and stimulating discussions with fellow students and lecturers. The programme challenges your ideas and broadens your perspectives in how the Internet is really governed.
– Mr Gregory Mounier, Head of Outreach, European Cybercrime Centre (EC3), EUROPOL
Text - Ryan Francis D. Gener
In obtaining the Advanced Diploma in Internet Governance, I took three online courses at DiploFoundation, i.e., Introduction to Internet Governance, E-Diplomacy, and Internet Technology and Policy. As a mid-level diplomat exposed mainly to traditional diplomatic concerns, the program provided comprehensive working knowledge on the technical and policy aspects of the international governance of the Internet. The courses provided an overview of Internet Governance, probed the challenges and opportunities faced by diplomatic actors in the Internet Age, and comprehensively tackled the main online technologies and their nexus with key Internet principles. I was particularly impressed with the in-depth knowledge and diverse backgrounds of the lecturers and my classmates. The online discussions were stimulating and cutting-edge. This is an excellent program for those who wish to understand and help shape the ever-expanding online world.
– Mr Ryan Francis D. Gener, Director of the Visa Division at the Department of Foreign Affairs, Philippines
The Master in Contemporary Diplomacy with a specialisation in Internet Governance provides the ideal frame for my disparate pieces of knowledge about the internet. The wide variety of courses to choose from for the online learning sessions meant that I could tailor the programme to advance my Internet studies while honing my diplomatic skills to match.
– Mr Kevon Swift, Business Analyst, External Relations Unit, Ministry of Science and Technology, Government of Trinidad and Tobago
Text - Angelic Caroline Alihusain-del Castilho
The Master/PGD in Contemporary Diplomacy allowed me to increase my knowledge and skills at a tremendous speed and depth, while remaining in and performing stronger in my job. I was very impressed by the professional support provided by the professors and fellow students allowing for a total immersion in all aspects regarding contemporary diplomacy from different global perspectives. This programme is truly a valuable experience that provides critical skills and knowledge in a motivating environment.
– Ms Angelic Caroline Alihusain-del Castilho, Ambassador, Ministry of Foreign Affairs of the Republic of Suriname; appointed to IGF MAG 2013
Text - Kathleen Nina Tupou
Diplo’s Master of Contemporary Diplomacy is dynamic, interactive, and provides a good basis for understanding today’s globalised and interconnected society. The three main highlights for me were: (i) the wealth of knowledge divulged by the experienced instructors in the field of diplomacy; (ii) the detailed, structured and collaborative nature of the course materials and discussions and (iii) the chance to share and learn from my colleagues about their nations, experiences and worldviews. Through this course, I have gained a newfound confidence and worldview of the role of Small Pacific Islands in the diplomatic arena.
Following 10 years of humanitarian work, the Postgraduate Degree in Contemporary Diplomacy proved a valuable academic complement to my professional experience and proved helpful in facilitating access to increasingly senior leadership positions.
– Mr Francois Desruisseaux, Director, Disaster Response Program, CARE, Port-au-Prince, Haiti
Text - Towela Nyirenda-Jere
The IG route in the MA Contemporary Diplomacy Programme has enabled me to situate the focus of my work on Internet Governance in Africa in a space that is directly relevant to the mandate of the NEPAD Agency. The Programme is highly interactive and provides opportunities to shape one’s learning by blending personal experiences with the experiences of other participants. I have found immense value in being able to bring together the two worlds of Internet Governance and Diplomacy.
– Ms Towela Nyirenda-Jere, Programme Manager, e-Africa Programme, NEPAD Planning and Coordinating Agency
Text - Setaita Tupua Kalou
I was interested in the deeper intricacies of diplomacy in the 21st century, given the major tectonic shifts in today’s geopolitics. The Master in Contemporary Diplomacy programme delivered by providing us with a more holistic approach which featured the mainstream key players perspective as well as the often ‘silent’ dimension of small states. The programme exceeded my expectations… it pushed our traditional boundaries to expand our body of knowledge beyond our comfort zones.
– Ms Setaita Tupua Kalou, Senior Assistant Secretary (Political & Treaties), Ministry of Foreign Affairs and International Cooperation, Fiji
Video - Amir Kiyaei
Visit our Workshops page for a full list of workshops on offer.
The Communication Skills training was made me think about the way I use words and sentences in order to transmit a message. It taught me that the tone of voice and the way of speaking is more powerful than we think. We learned from an experienced and devoted coach who taught us that awareness is the key to successful communication, and that only if we give the listener a reason to care, our message will be heard. Ms Mary Murphy, for sure, gave us a reason to care. I warmly recommend this workshop and thank Ms Murphy for making me eager to continue to develop myself.
– Ms Jovana Grujić, Independent Counsellor, Public Procurement Officer, Department for Property, Legal and Common Affairs, Ministry of Foreign Affairs of the Republic of Serbia
Effective Communication and Persuasion Under Stress
Text - Filip Pavlović
This workshop with Diplo Foundation was truly a great experience, both provocative and engaging. The exercise widened my understanding of the media environment and taught me how to use my words and body language to deliver effective messages, maintain composure throughout media interviews and avoid potentially disastrous consequences of being ill-prepared. I recommend this workshop to all diplomats desiring to improve their media skills.
– Mr Filip Pavlović, Foreign Policy Officer Sector for the EU Ministry of Foreign Affairs of Serbia
I work cross-culturally every day, so I was excited to refresh my skills and learn new ones. The workshop exceeded my expectations. I particularly enjoyed how it was not centered on identifying contrasting cultural particularities, but instead focused on the self, how we respond to communication, and then addressed how that communication is culturally influenced.
– Mr Michael J. Oghia, Advocacy & Engagement Manager, Global Forum for Media Development
Ms Mary Murphy made us face our fear of public speaking during a two-day workshop that has completely changed my way of thinking about, and preparing for, public speaking. She got us to speak about subjects we are familiar with, and those we know nothing about, sharing her knowledge and insightful advice with us, while the hours passed in the blink of an eye.
– Ms Jelena Ožegović, Marketing and Communications Associate, Serbian National Internet Domain Registry (RNIDS)
The workshop was a great way to learn the essence of diplomacy – implicit communication and its nuances. Having in mind the exceptional nature of foreign service, that includes protocol and diploreporting, this workshop has given us excellent skills, which can be used in all other areas of diplomacy, such as bilateral, multilateral, economic, humanitarian, public, etc.
– Mr Dušan Vujović, Foreign service officer, the Cabinet of the Minister, Ministry of Foreign Affairs of the Republic of Serbia
Diplo: Effective and inclusive diplomacy
Diplo is a non-profit foundation established by the governments of Malta and Switzerland. Diplo works to increase the role of small and developing states, and to improve global governance and international policy development.