The darker side of Twitter

Editorial note: Today, X (formerly Twitter) and Facebook are the most popular e-tools used by diplomatic services, but we need see if the controversies surrounding X will impact diplomacy.

In 2012, Diplo Senior Fellow Aldo Matteucci wrote about Twitter’s its less positive effect.

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In December 2008, Colleen Graffy, the newly minted deputy undersecretary of state for Public Affairs, tweeted about her experience in Iceland’s Blue Lagoon. In 2009, Alec Ross, a social networks guru at the US State Department, tweeted to inform his Twitter world that he had ‘challenged the Syrian Minister of Telecom to a cake-eating contest’. On 25 May2011, Sweden’s MFA Carl Bildt sent a tweet to his homologue Khalid al Khalifa of Qatar: ‘Trying to get in touch with you on an issue.’

Did any of these three tweets serve any ‘diplomatic’ or ‘public policy’ purpose (see The Digital Diplomacy Handbook by Antonio Deruda)? I’m definitely dumb: I don’t see any, though I see uses tweets may be put to.

Should diplomats tweet about their private life?

The first two tweets might project a ‘human-angle’ in diplomacy. Along the same line, I’ll expect soon a tweet from a high-ranking diplomat: ‘Gathered Toby’s poop on morning walk’ (36 characters with spaces). The first ones to try the ‘human angle’ story were Adam and Eve when they told Yahweh that they were hiding from him because they felt ‘naked’ (as we all know, they were haplessly trying to distract God’s attention from the fact that they had snacked on a forbidden apple).

Hurried and harried journalists love human-angle stories, and tweets might provide them with cues before a press conference. Tweets can provide ‘basic plots’ on which the diplomat can expound during a press conference, thus soaking up quality conference time. When properly contextualised, the human-angle provides an easy and entertaining copy. Readers up on such sop, particularly if it is titillating, or funny (like the problematic swimming suit at Keflavik).

Incidentally, in the merciless war, climbers of the greasy pole wage on each other, anything goes, by the principle: ‘Does not matter what they say, as long as they talk about me.’

Bildt publicly justified his tweet as evidence of his knowledge of ‘modern means in a modern world’. It only showed that he did not know how to send an SMS or did not have the Minister’s phone number, or was a control freak (take your pick). Or he might have hammed up to al Khalifa, who is a notorious twitterato. An SMS would have achieved the same goal – alerting his counterpart – without letting the world know that Carl Bildt was up to ‘something’ or the other.

Can tweets supersede normal diplomatic communication?

Tweets are nothing new. Lonely Swiss cowhands on an Alp would use an empty milk pail as a blow-horn to alert a mate on the other side of the valley, or the master down below. American Indians sent up puffs of smoke (134 puffs max?), and the Chinese lighted fires on towers along the Long Wall. It was faster than a marathon jog, and safer, but more subject to misinterpretation.

For quick information about events, tweets are great. Beyond this, just as with other public signals, one does not know what happens when the tweet spreads beyond the recognised circle of recipients. The message may go viral, or fizzle.

Tweets then are good for facts and factoids. Will they supersede normal diplomatic communication? Hardly. Such communications have content. Content cannot be compressed into a few characters – or…

I may be wrong here. Diplomatic content has been cast in a few, or even just one word. Had he been able to tweet, John Bowie may have replied with it to General Santa Anna. Come to think of it, Mao Zedong might have loved Twitter. Many entries in his Little Red Book are, or can be made, Twitter-size. Mussolini could have spread his ‘to believe is to obey’ faster than having slogans painted on walls.

On Twitter, people always talk back

Tweets are great to spread a message, except that followers may talk back. General George Patton (no friend of mine) gloriously brushed aside warnings that ships bound for Africa were being loaded without a plan for orderly disgorging the ordnance, with what may have been a Twitter to stevedores: ‘Load them anyhow; we’ll sort it out later.’ Had such a tweet reached the grunts, who fought without proper equipment on account of Patton’s breezy attitude to logistics, he might have been at the receiving end of tasty and salty tweets (it might have done him some good). His disdain for logistics cost many soldiers’ lives.

Which brings me to the ‘darker’ side of Twitter. Twitter is good for orders, slogans, and commands, provided receivers cannot talk back. Angelina Jolie has closed her Twitter project: she got many insults over the year she operated it. When people can ‘talk back’ with impunity, they will.

So, you don’t want tweets to start conversations, lest you be at the receiving end of unwelcome comments. You want the flow to be one-sided. Twitter is all about ‘shutting up’ the other.

Amb. Dmitri Rogozin, a Russian representative at NATO, sends tweets like this: ‘How many times should it be reminded how dangerous it is? The bear will come out and beat up those miserable hunters!’ in Russian. The text is just a threat and very effective (it does help the Ambassador that ¾ of his audience is in Russia). No reply is possible unless his counterpart can best Rogozin’s one-liners.

To conclude, Twitter seems to me just an electronic version of the age-old and homely graffiti. Nothing new under the sun, it seems.

This post was first published on DeepDip.