Jargon, protocols and uniforms as barriers to effective communication

This paper presents a number of case studies illustrating the role of jargon, protocols and uniforms in creating communication problems. The authors provide some pointers for improving communication and are conscious of the fact that in the five thousand years of recorded history, extensive research in philosophy, biology, sociology, psychology and other disciplines has offered few answers to the problems of effective communication across cultures and professions. However, some measures do work, when there is a will from all parties for them to work.
Resource type
Author
Year
File
Academic papers
Eduardo Gelbstein
2004

Related Resources

04 Aug, 2004

An intercultural model for diplomacy training in New Zealand

This paper develops a model of diplomacy training based on intercultural competence and situated learning and applies the model to intercultural encounters.... Read more...

05 Aug, 2004

Multiculturalism for the masses: Social advertising and public diplomacy post-9/11

The terrorist attacks of 9/11 have brought an old problem into new focus: how to unite a population potentially divided along racial, ethnic and denominational fault lines. In the light of unprovoked and indiscriminate racist attacks on Muslim-looking minorities, multi... Read more...

06 Aug, 2004

Challenges facing women in overseas diplomatic positions

This paper identifies challenges that women face when working overseas in diplomatic positions, a professional environment that historically has been male dominated and that can be characterised in some ways as an 'old boys' network. It identifies some of the significa... Read more...