People

Eduardo Gelbstein

Resources

2004

Misunderstood: The IT manager’s lament

Communication between information technologists and their clients – including diplomats - does not work as well as it should. We know that information technology has become ubiquitous. We also know that diplomats rely extensively on web services, electronic mail and ... Read more...

2004

Jargon, protocols and uniforms as barriers to effective communication

This paper presents a number of case studies illustrating the role of jargon, protocols and uniforms in creating communication problems. The authors provide some pointers for improving communication and are conscious of the fact that in the five thousand years of recor... Read more...

2003

The Information Society Library

The Information Society Library (ISL) is a series of non-technical booklets providing information and guidelines on key cyberspace- and Internet-related issues. ... Read more...

2006

Crossing the Executive Digital Divide

Information and communications technologies (ICT) have become critical in business, government, manufacturing, critical infrastructures, academia, and, literally, everywhere else, and yet, despite the large sums of money involved, ICT remains the least well understood ... Read more...