Mediation is a ‘low tech’ field in which interpersonal skills, savoir-faire, and emotional intelligence are critically relevant for a good mediator. It remains so.  

However, mediation must adjust to the changing society increasingly impacted by digital technology. Against this background, on 13 May 2018, DiploFoundation established a consortium to explore how digital technology affects mediation in preventing and resolving violent conflicts. The Consortium included the UN Department of Political Affairs, DiploFoundation, Centre for Humanitarian Dialogue, Swisspeace. The Swiss Department of Foreign Affairs supported this initiative.

Here, you can find more information, documents, and updates on cybermediation. 



The objectives of the #Cybermediation initiative are to:

  • Inform mediation practitioners about the impact of new information and communication technologies on mediation, including their benefits, challenges and risks in relation to peacemaking
  • Develop synergies between the mediation community and the tech sector Identify areas of particular relevance and co-operation

The initiative focuses on four thematic areas in detail:

  • The impact of new technologies
  • Social media
  • (Big) data
  • Artificial intelligence

DiploFoundation and the Geneva Internet Platform are coordinating the activities of the thematic working groups on big data and artificial intelligence.




Big data

The exponential growth of data in modern society brings new opportunities for better informed mediation. This working group will focus on the relevance of digital data to, for example, better understand positions and public sentiments in preparation for mediation. At the same time, it will look into some of the main challenges of using new types of data, related to the reliance on the private sector, the quality of data, as well as privacy, security, and ethical considerations.

Artificial intelligence

The field of artificial intelligence (AI) advances at a fast pace, and AI tools are increasingly used in various domains. Some of these tools could be used to facilitate and support mediation activities, such as machine translation systems and text-mining applications. There is also considerable research being done on whether AI could be used to automate certain negotiation functions (the so-called ‘autonomous negotiating agents’). This group will look at existing AI tools and their possible applications in mediation activities, while also exploring the potential role of automated and autonomous negotiation systems in mediation efforts.


DiploFoundation and the Geneva Internet Platform will conduct research and organise regular meetings (online and offline) to improve our understanding of the impact of these technologies on mediation. We will raise monthly questions about big data and AI for an online discussion about these topics.

Interested in joining the working groups on big data and AI? Send an e-mail to Katharina Höne at

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