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Anonymous (not verified) June 18, 2013

Jovan, a great explanation and a lot of food for thought. In the past, the manager used to dictate his letters to the secretary, who would type them and send them off. Nowadays, the manager has to respond to a hundred emails everyday. Our work environment has changed so much that most of us spend most of our time communicating through our laptop or mobile device. And the future holds more of the same. Where will all this lead to? e-impolitness for sure!!!

Anonymous (not verified) June 19, 2013

Thanks Jovan for this nice article on e-politeness.

Catherine (not verified) September 20, 2016

I enjoyed your examination of politeness. Your points resonate.

Jovan Kurbalija September 20, 2016

Thank you Catherine for (e)kindness. Can you add any other reason for no reply to this collection? Best regards, Jovan

Catherine (not verified) September 23, 2016

Hi Jovan, For me, a final reason is linked to reason 2 (lost in translation). I tend to delay reply if I don't know my interlocutor and his or her connection to me is not clear. LinkedIn requests, though not strictly email, fall into this category for me. I work in the humanitarian sector. If someone, for example, in banking in a region where I have not lived or worked sends me a LinkedIn request with no introduction, I hesitate or don't take immediate action. I don't understand how they found me or what their purpose in connecting is. As someone who - strangely - has received unwelcome dating requests via this work-related social medium, I prefer to avoid both that type of connection and connections where the individual has insufficiently researched my position and would like to sell me something I cannot use. In contrast, I always add a personal note when connecting on LinkedIn with someone who may not remember me. The point in your blog , however, that most resonated with me is the 'quality email'. I feel that, if someone invests in a good quality communication, I owe them the respect and cordiality to respond in-kind. Time often plays a factor. I resort to flagging and adding these emails to my task list.

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