This webinartackled the question of information gathering on the Internet, and the impact of Edward Snowden’s revelations on same. Bearing in mind the most common tools in gathering information for diplomats, such as public press confere...
 9 Dec 2013

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Part of the Advanced Diplomatic Webinars series. Webinar recording Dr Jovan Kurbalija began the October advanced webinar'TV broadcasting and the impact of the CNN effect on diplomacy‘by updating us on the outcome of 8th Internet Gov...

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Part of the Advanced Diplomatic Webinars series. Webinar recording Webinar summary text The webinar addressed the development of radio broadcast. The basis for radio broadcasting was created by scientific and technological break...

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"Diplomats have to be curious", says Stefano Baldi in this interview. Stefano has been experimenting with web tools and social media for over 15 years, selecting those which he finds useful and integrating them into his work as a diplomat. ...
 7 Aug 2013

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Renaissance diplomacy developed between Italian city-states. Relationships between these states were influenced by two key elements: no hegemonic power and a strong interest in cooperating and solving problems through peaceful means. Like Byzantine i...
  24 May 2013

Mr Stefano Baldi,Director of the Diplomatic Institute of the Italian Ministry of Foreign Affairs,and one of pioneers in the field of e-diplomacy has selected a list of essential tools that he finds both simple to use and effective. In our...
  12 Apr 2013

Part of the Advanced Diplomatic Webinars series. Webinar recording Webinar summary text What can Twitter diplomacy learn from Ancient Greek diplomacy? In short, full transparency and openness is not an optimal environment for successf...

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Embassies and Ministriesdiffer only in the extent to which they embrace the new media and mainstream it in their activities. Much has been written in thepast three years about this e-diplomacy. In this webinar, our lecturer Pete Cranston...
  8 Feb 2013

'After a long, competitive selection process we are then told we know nothing and can't use the knowledge and skills we bring with us', said an exasperated new foreign diplomat based in Rome from a diplomatic service which lags a long way...
 20 Jun 2012

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The ongoing rapid process of modernization makes people largely more aware of the social and civic dynamics in which they are involved so that they demand increasing satisfaction of their higher expectations. But, Public Administrations of many countries in the world currently suffer from dysfunctions and inefficiencies, due to their inner bureaucratic inertia, which in turn causes distrust among citizens and slowdown in social and economic development.

We are persuaded that any Public Administration should become the leading force of its own country, generating concrete public value from which people and enterprises may benefit. In order to that, the public sector is called to big changes and structural re-conceptualization which it may pursue with the help of a number of performance and change management practices, already effectively experienced by the private sector.

This thesis takes into consideration a selected group of methodologies (the Six Sigma Initiative, the Toyota Production System, the Balanced Scorecard and the European Awareness Scenario Workshop), examines information and communication technologies until and beyond the frontiers of their actual application in the public sector and studies the new open innovation paradigm based on social networking. We provide hypotheses of their implementation about the Italian Public Administration and endorse argumentations in favour of their effectiveness in the public sector by the presentation of how other European and non-European Public Administrations have been innovating their structures and functions by the help of these same methodologies

Dissertation library
 Eleonora Merlicco, 2008
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