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Misunderstood: The IT manager’s lament

Date: 2004
Communication between information technologists and their clients – including diplomats - does not work as well as it should. We know that information technology has become ubiquitous. We also know that diplomats rely extensively on web services, electronic mail and documents in electronic form. Yet when communication does not work well, technologists poorly understand the needs of the diplomatic community. As a result, technical solutions may not address the real needs of end-users. This paper is a study on inter-professional miscommunication.