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This paper presents a number of case studies illustrating the role of jargon, protocols and uniforms in creating communication problems. The authors provide some pointers for improving communication and are conscious of the fact that in the five thousand years of recorded history, extensive research in philosophy, biology, sociology, psychology and other disciplines has offered few answers to the problems of effective communication across cultures and professions. However, some measures do work, when there is a will from all parties for them to work.

Intercultural Communication and Diplomacy. Ed by H. Slavik (2004)
Stefano Baldi and Eduardo Gelbstein
2004
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