How diplomats should respond to questions and requests received over the Internet is an issue that poses a problem for many. It came up again at a recent webinar on e-politeness, organised by DiploFoundation and Istituto Diplomatico in Rome. Formal policies on e-response are still largely in the making and are more the exception than the rule. Most institutions do not have an official policy on how to e-interact with their publics. Some, though, do have informal guidelines. For example, the EEAS requires its officials to respond to all reasonable questions and comments (e.g. not spam) received via e-mail and Twitter.
In an effort to discover what other informal or even formal policies are out there, we ask you to complete our short survey. Our main aim is to determine the current situation of e-responses in diplomatic services and public institutions worldwide.