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Nicholas Dynon February 20, 2014

Many thanks for your comments Eric. It remains that the ORM industry will continue to invite suspicion and criticism for as long as it lacks meaningful regulation, such as a mandatory ethical code. That "shady" practices are reported to exist within the industry surely suggests that leaving it to individual players to self-regulate is entirely inadequate. The reputations of professional industries - including baseball - are protected to large extent by their rules and standards. It is ironic then that the online reputation management industry's is not. This begs the question, what is the industry doing about managing its own reputation?

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