The first assumption is that once you have located useful information on the Internet, you will probably want to note the address (URL) of the information for easy future access.
One simple way to do this is with bookmarking. The second assumption is that diplomats often work on many different PC (Office PC, Home PC, Laptop, etc...) and therefore have different bookmarks on every computer. The bookmarks are generally (or should be) a very selected list of websites which are essential for the daily work of the user.
In many occasions diplomats need to organize or to be organized. Sometimes this activity refers to practical events (Conference, Meeting, Visit. etc.), sometime it refers to concepts or ideas (Reports, Speeches, Analysis, etc.).
In both cases a technique such as Mind mapping can be very helpful in order to structure (either the activities or the thoughts) and to plan.
Frequent communications are essential in the diplomatic world. International phone calls are the norm in diplomatic network. The 'Voice over IP' (VoIP) services offer interesting opportunities and can allow important savings through low cost calls.
Diplomats are confronted every day with a vast amount of information to consult. Most of this information is available and consulted online.
Diplomats have more information at their disposal now that they have ever had, but it doesn't mean that they know what it the optimal way (if there is one) to access that information efficiently.
In particular it is very important to be timely informed and to be able to follow last developments of events.
The amount of information that every diplomat stores in hard disks is growing fast. Therefore no matter how good you are in naming and organizing your files and your digital documents it will still be difficult to find the information you need.