In this chapter, John Pace decribes the three-phase evolution of knowledge management in the human rights program of the United Nations. The realisation that knowledge management is a necessity came during the third phase.
In his paper, Colin Jennings describes the way Wilton Park – an executive agency of the British FCO – operates. He highlights some of the key reasons for its success, and identifies some specific outcomes of the conferences organised by Wilton Park.
In this paper, Drazen Pehar analyses the argumentation made by George Lakoff of the University of California at Berkeley in his seminal paper on ‘Metaphor and War’, in which he tried to deconstruct the rhetoric U.S. president George Bush used to justify the war in the Gulf.
Dr Abu Jaber brings a cross-cultural element to the discussion of language and diplomacy, surveying the historical development of diplomatic language particularly in the Arab world.
Benoit Girardin takes a philosophical approach to rhetoric - along with the issues of interpretation and ethics.
Edmond Pascual interprets diplomatic communication with the linguistic tools of pragmatics.
Dr Donald Sola asks whether software innovation can make a contribution to the needs of those learning the world "languages of wider communication".
The final paper in this volume, by Jovan Kurbalija, is based on the experience of ten years of research and development work in the field of information technology and diplomacy. Kurbalija explains the relevance and potential of hypertext software tools for the field of diplomacy.
The first paper, presented by Prof. Peter Serracino-Inglott as the keynote address at the 2001 conference, examines the serious issue of diplomatic communication in a playful manner, through one of the most paradigmatic and creative examples of language use: joking.
Professor Raymond Cohen writes that "when negotiation takes place across languages and cultures the scope for misunderstanding increases.