The book covers a wide range of topics - beginning with a general introduction to the concept of knowledge management, the interplay between development and diplomacy, the importance of institutional memory of diplomatic services for diplomatic activities, practical examples of knowledge...
In his paper, Colin Jennings describes the way Wilton Park – an executive agency of the British FCO – operates. He highlights some of the key reasons for its success, and identifies some specific outcomes of the conferences organised by Wilton Park.
Of central concern in the field of negotiation is the use of ambiguity to find formulations acceptable to all parties. Professor Norman Scott looks at the contrasting roles of ambiguity and precision in conference diplomacy.
Professor Paul Sharp discusses negotiation with American mediators. He notes that most literature on negotiation is written to advise Americans and other Westerners about negotiating with foreigners.
In the preface below, Jovan Kurbalija and Hannah Slavik introduce the chapters in the book, and extract the general themes covered by the various authors.
Edmond Pascual interprets diplomatic communication with the linguistic tools of pragmatics.
Ambassador Kishan Rana introduces the dimension of diplomatic signalling.
Dr Francisco Gomes de Matos applies what he calls the "Pedagogy of Positiveness" to diplomatic communication.
Drazen Pehar looks specifically at the use of ambiguities in peace agreements. Pehar explains why ambiguities are so often used and why diplomats and others involved in international relations may think it best to eliminate ambiguities from peace agreements altogether.
The first paper, presented by Prof. Peter Serracino-Inglott as the keynote address at the 2001 conference, examines the serious issue of diplomatic communication in a playful manner, through one of the most paradigmatic and creative examples of language use: joking.