In this paper we aim to provide a comprehensive introduction to the topic of knowledge management in diplomacy. First we provide working definitions of knowledge and knowledge management, and examine the evolution of the concepts.
In his paper, Richard Falk reflects on the application of information technology on diplomacy, and discusses the challenge of converting information technology to ‘knowledge technology’, and subsequently to ‘wisdom technology’.
In this paper, Maltese diplomat Gaetan Naudi explains how the Maltese MFA embraced the changes introduced by the informatics era.
Ivan Callus and Ruben Borg apply a very different set of tools to the analysis of diplomatic discourse. Their paper applies the discourse of deconstruction, a form of literary criticism, to the Vienna Convention on Diplomatic Relations.
Conference interpreters Vicky Cremona and Helena Mallia outline the different types of conference interpretation, difficulties in interpretation, preparation and techniques, and team work. On the topic of diplomatic conferences they point out that "confidence in the interpreters is essential.
Ambassador Stanko Nick takes a practical approach, examining issues such as the choice of language in bilateral and multilateral meetings, the messages conveyed by language choice, difficulties posed by interpretation, and aspects of diplomatic language including nuance, extra-linguistic...
Professor Paul Sharp discusses negotiation with American mediators. He notes that most literature on negotiation is written to advise Americans and other Westerners about negotiating with foreigners.
Drazen Pehar writes about historical rhetoric; specifically the historical analogies used by diplomats and politicians to strengthen their arguments and convince others of their views.
Rather than individual documents, Dr Keith Hamilton looks at the process and purpose of compiling collections of documents.
Dr Francisco Gomes de Matos applies what he calls the "Pedagogy of Positiveness" to diplomatic communication.