Tracy Hackshaw is an alumnus of DiploFoundation’s Internet Governance Capacity Building Programme (2008), and an ICANN Fellowship Alumni at both the Sydney and Seoul meetings (2009), and at the Cartagena meeting (2010). Tracy was an Internet Society (ISOC) Ambassador to the 4th IGF in Sharm-el Sheikh (2009), and returned as an ISOC Ambassador for the 5th IGF in Vilnius (2010). He is the vice-chair of the ISOC Trinidad and Tobago Chapter (in formation) and a member of DiploFoundation's research and teaching faculty. Tracy is a national of the Republic of Trinidad and Tobago and has been educated at first-degree level in Sociology and Psychology at the University of the West Indies (St Augustine) and at graduate level in International Management at the University of London (Royal Holloway). Professionally, he is the Chief Solution Architect and Team Lead of the Solution Architect Office for the Government of Trinidad and Tobago’s National ICT Company (iGovTT). He is part of a team providing ICT thought leadership to iGovTT, and by extension, the Government, in several areas falling under the rubric of Internet Governance including the flagship and award-winning ‘ttconnect Multi-Channel Service Delivery initiative’.